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Policies & Terms of Use

ORDER PROCESSING & PRODUCTION TIME

All of our products are custom made to order and payment is required before production can begin. Orders are normally sent to the factory the next business day following your order date. Production times normally vary from 3-10 business days and a current production time estimate is provided for every product.

ORDER CHANGES & CANCELLATIONS

To change or cancel your order, you must contact us within 1 business day (Monday-Friday) from the date you placed the order. Orders cannot be changed or cancelled after 1 business day unless the cancellation is due to a backorder, production delay, or material delay.

RETURN POLICY

Our products are custom made to your specifications. All sales are final and not eligible for returns, exchanges, refunds, or credits.

FREE SHIPPING

We do not charge for shipping. We do not ship to P.O. Boxes, APO/FPO addresses, Canada, Mexico, or anywhere outside the 48 contiguous United States.

SHIPPING DAMAGE

Please inspect your merchandise thoroughly upon delivery. If you receive damaged merchandise, contact us within 5 business days for replacement. Photo evidence of shipping damage is required.

COLOR DISCLAIMER

Due to monitor settings, monitor pixel definitions, limitations of desktop scanners, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen is an accurate representation of the actual color of the product. If you would like a sample prior to ordering, contact us and we’ll mail you a free color swatch.

Low Price Guarantee

We are committed to offering you the lowest possible price on every product we sell. If you find a comparable product offered for less, within 30 days of your purchase, just let us know and we will happily match the price, or refund the difference. We require verification of the price and the guarantee excludes clearance or closeout products. Other restrictions may apply. 

WEBSITE SECURITY

It is vitally important to us that the personal information you share with us is securely protected. We use the very latest encryption technology (advanced Secure Sockets Layer or SSL) to ensure the security of your personal information.

PRIVACY POLICY

We respect the privacy of our customers. The purpose of this policy statement is to provide details about the information we collect from our customers and visitors to our website, and how this information may be used. We reserve the right to change this policy at any time without notification, or as required by law. The personal information we collect from our customers includes your name, address, phone number, and email address. This information may be collected by placing an order, creating an account, signing up for promotional emails, or subscribing to our blog. By placing an order, you are opting-in to receive occasional marketing emails from us. To opt-out of marketing emails, simply click the unsubscribe link provided in the email. We use cookies and other technologies to collect information about the visitors to our website. We use this information to analyze visitor data and to make improvements to our website and tailor our products to the needs and preferences of our visitors. This data may also be used to deliver targeting advertising after your visit, commonly referred to as remarking. To find out more about targeted advertising and opting-out of the collection of information for this purpose, visit http://www.aboutads.info/choices/.

LIMITED LIFETIME WARRANTY

The manufacturer warrants that it's products will be free from manufacturing defects for the reasonable lifetime of the project for which it was originally purchased. This Limited Warranty is provided to the original purchaser only and shall not apply if the product is damaged due to alteration, misuse, improper installation, normal wear and tear, exposure to the elements, fire, or acts of God. Fading from extensive exposure to sunlight is a normal occurrence and is not covered under this Limited Warranty. The obligation of the manufacturer is limited to the repair or replacement of the defective product and excludes shipping charges and labor costs. Motorized products and remote controls are warranted for a period of five years. In the event that any part or provision of this Limited Warranty shall conflict with any present or future law, statute, ordinance, regulation or ruling, the latter shall prevail; provided the part or provision of this Limited Warranty affected shall be curtailed and limited only to the extent necessary to bring it within the requirements of law, and all other parts and provisions of this Limited Warranty shall remain in full force and effect. In compliance with the latest manufacturing and product safety guidelines, the manufacturer includes with each product: warning tags, warning labels, safety guidelines, installation instructions, and safety devices. The installer must adhere to the installation instructions, warning tags, warning labels, and safety guidelines, and must install any and all safety devices provided by the manufacturer. It is the responsibility of the installer, as well as the purchaser and/or end user, to see that all safety guidelines are followed and all safety devices are properly installed and used according to the manufacturer’s installation instructions and safety guidelines, and remain so throughout the life of the product. THIS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES AND WARRANTIES, EXPRESS OR IMPLIED. IN NO EVENT SHALL THE MANUFACTURER, OR IT'S DISTRIBUTORS AND RETAILERS, BE LIABLE OR RESPONSIBLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR OTHER DIRECT OR INDIRECT DAMAGE, LOSS, COST, EXPENSE, OR FEE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THIS MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE MANUFACTURER’S LIABILITY EXCEED THE COST OF THE PRODUCT.

TERMS OF USE

YourBlinds is a trademark of eWindowCoverings LLC, a Texas company. Please review the following terms and conditions of use, including an Arbitration Agreement, which govern your use of our Site (the "Agreement"). YOUR USE OF YOURBLINDS.COM (the “Site”) CONSTITUTES YOUR AGREEMENT TO FOLLOW AND BE BOUND BY THE AGREEMENT. WE RESERVE THE RIGHT TO UPDATE OR MODIFY THIS AGREEMENT AT ANY TIME WITHOUT PRIOR NOTICE. FOR THIS REASON, WE ENCOURAGE YOU TO REVIEW THE AGREEMENT WHENEVER YOU USE OUR SITE. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT PLACE AN ORDER OR USE OUR SITE.

SITE CONTENTS

Unless otherwise noted, this Site, and all features and materials on the Site, including text, images, illustrations, designs, icons, photographs, video clips and other content, and the copyrights, trademarks, and/or other intellectual property in such materials (collectively, the "Contents"), are owned, controlled or licensed by eWindowCoverings LLC. YourBlinds and other trademarks appearing on the Site are registered trademarks of eWindowCoverings LLC. You may download or copy the contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the contents or the Site. The content on this Site does not constitute medical advice. You should consult a physician before engaging in any physical activity, including activities displayed or described on the site, or from any information you obtain from this site. eWindowCoverings LLC is not responsible for any medical or health problems that may result from engaging in any activities or information you obtain from this site.

ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).

INDEMNIFICATION

You agree to defend, indemnify and hold eWindowCoverings LLC. harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, due to your use of the Site and/or your breach of any representation, warranty, or other provision of the Agreement.

DISPUTE RESOLUTION AND ARBITRATION AGREEMENT

Mindful of the high cost of legal disputes, both you and eWindowCoverings LLC agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on the Site, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party (by registered mail) describing the facts and circumstances of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Both you and eWindowCoverings LLC agree that this dispute resolution procedure is a condition precedent which must be satisfied prior to initiating any arbitration or filing any claim against the other party. Notice of said Dispute will be sent to: (1) to eWindowCoverings LLC at: 400 N Sam Houston Parkway E Ste.1050 Houston, TX 77060, and (2) to you at: the billing and/or shipping address on your order, or your last-known address.

To the extent you cannot resolve any Dispute through the informal dispute resolution procedure described above, a Dispute shall be resolved through binding individual arbitration. You agree to give up your right to go to court to assert or defend your rights under this Agreement and with respect to any Dispute. You and eWindowCoverings LLC. expressly delegate to the arbitrator the authority to determine if binding arbitration is appropriate for settling the Dispute, including the scope, applicability, validity, and enforceability of this arbitration provision. You may begin an arbitration proceeding by sending a letter (by registered mail) requesting arbitration to eWindowCoverings LLC 400 N Sam Houston Parkway E Ste. 1050 Houston, TX 77060 and agree that the arbitration shall be conducted by the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules (“AAA Rules”), as modified by this Arbitration Agreement. The AAA Rules are available on the AAA’s website www.adr.org, or by calling the AAA at (800) 778-7879. In the event the AAA is unavailable or unwilling to hear the Dispute, the parties shall agree to another arbitration provider. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s applicable rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. In lieu of arbitration, either you or eWindowCoverings LLC may bring any individual claim in small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is brought and maintained as an individual claim.

WAIVER OF RIGHT TO BRING CLASS ACTIONS AND REPRESENTATIVE CLAIMS

All arbitrations shall proceed on an individual basis. The arbitrator is empowered to resolve the Dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. You and eWindowCoverings LLC agree that each may bring claims against the other in arbitration only in your or their respective individual capacities and in so doing you and eWindowCoverings LLC hereby waive the right to a trial by jury, to assert or participate in a class action lawsuit or class action arbitration (either as a named-plaintiff or class member), and to assert or participate in any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. If a court decides that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular cause of action, then that cause of action (and only that cause of action) must remain in court and be severed from any arbitration. This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the Federal Arbitration Act. The terms of the Arbitration Agreement provisions shall survive after this Agreement terminates or your use of the Sites ends. Except as set forth above, if any portion of this Arbitration Agreement is deemed invalid or unenforceable, it will not invalidate the remaining portions of the Arbitration Agreement.

TERMINATION

With the exception of the Arbitration Agreement, which shall survive the termination of these terms, these terms are effective unless and until terminated by either you or eWindowCoverings LLC. You may terminate this Agreement at any time. eWindowCoverings LLC also may terminate this Agreement at any time without notice, and accordingly may deny you access to the Site, if in our sole judgment you fail to comply with any term or provision of the Agreement. The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this Agreement for all purposes.

GENERAL

This Agreement shall be governed by the laws of the State of Texas without regard to choice of law principles, except for the Arbitration Agreement above, which shall be governed by the Federal Arbitration Act. The waiver of any provision of the Agreement shall not be considered a waiver of any other provision or of eWindowCoverings LLC’s right to require strict observance of each of the terms herein. If any provision of the Agreement is found to be unenforceable or invalid for any reason, that provision shall be severable, and all other provisions shall remain in full force and effect. This Agreement constitutes the entire agreement between us relating to your use of the site.