YourBlinds.com offers you our commitment to satisfy you. If you are not completely satisfied with your window covering purchase, just contact our experienced Customer Care Associates immediately and we will launch into action to make every effort to correct the problem.
Because custom window coverings are made to exacting specifications so they perfectly fit the size window you specify, please be sure to carefully follow our measuring instructions. We recommend that you use our handy Measuring Worksheet to document all of your measurements so ordering is a snap. We also have available for you installation instructions should you need an extra copy to assist you in getting the best possible fit. Please understand that we can honor our guarantee only if you have measured and placed your order correctly.
To ensure you have the best possible experience: We offer free color swatches. Please read our color policy so you know what to anticipate. Please order swatches to make sure the color you select will work in your room under varying light conditions before you buy. What’s the old adage, measure twice, cut once? This applies to color as well. We recommend you order sample swatches even if you are fairly sure of the color. Custom window coverings can’t be returned if you are not satisfied with the color, texture, or quality of the material unless you first ordered swatches and the product you receive is significantly different from the swatch you received.
If your custom window covering is not the size you ordered as shown on your order confirmation (after taking into account factory deductions as disclosed on the applicable product page), we will work with you to get the factory to remake them if they are too small, assuming they do not conform to their specifications after any deductions. In most cases our manufacturers request the opportunity to fix the issue rather than having you return your shades. In some cases we may ask to resize it if it was manufactured larger than it should have been. No point in wasting a perfectly good shade. We will pay for all shipping costs if we do this. If you find you made a mistake and ordered the wrong size, we are happy to assist you in either having the blinds remade (many times we can arrange an Oops discount with our fabricators) or cut down to the proper size. Shipping in these cases is your responsibility, as is only fair.
In cases where you receive your blinds and they are damaged during shipping, we will be happy to get them remade. We usually ask to pick up the damaged shade, or sometimes just ask you to hold on to the blind with all of your packaging so the shipping company can inspect if they feel the need. We’ll let you know what you need to do, for your specific situation, when you call us.
Because we have many orders going through our facility, we ask that you send us the blinds you are not satisfied with only after getting a return authorization from us. The chances are very high that your blinds will come up missing if you send them back without our knowing.
In cases where you purchased a stock arch or other non-custom accessory and wish to return it, we must ask that you pay for the shipping back to our fabricator as well as a 20% restocking fee that covers our costs of coordination with our fabricators.
When you receive your blinds and they are not right, we will be glad to assist you. Please follow the instructions in the area that applies below so that we may address your situation quickly. All problems with your order MUST be reported within 30 days or we will not be able to assist you in corrceting the problem.
Please review our Troubleshooting tips before contacting us. These tips could save you time and trouble returning your blind for repair.
When your order arrives, please open up the boxes and inspect the contents for damage. Do not assume if the box is not damaged that the contents are fine. It is not uncommon for a box to look undamaged but the contents to be damaged (this is referred to as concealed damage). If you see any, please contact us immediately so we may file a freight claim. Freight claims must be filed within 10 days of when you receive your order. If you notify us after this time, you will be responsible for the cost of fixing the contents, so please help us, help you. Inspect the contents of all your boxes thoroughly as soon as you receive your blinds. If there is damage, do not throw your boxes, the packaging or any contents away. CALL YourBlinds IMMEDIATELY.
Keep all of the original packaging for 60 days. The shipping company has a right to inspect the condition of the boxes before paying damages. If you do not keep the original packaging, you may be responsible for the cost of replacing your blind.