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Satisfaction
Austin, Texas February, 2007 – Virtually unheard of amongst custom window covering retailers, YourBlinds.com has recently launched its 100% Satisfaction Guarantee. This statement is their commitment to deliver quality service to all who buy from them, clearly and explicitly. It establishes for consumers what quality, responsible service is YourBlinds.com style.
In an interview with Linda Lee, CEO she said, “We recognize how difficult it is to buy anything over the internet with limited ways to determine whether a company is trustworthy or not. Sure, many times there are onsite testimonials to refer to, but very few companies are willing to make an explicit commitment about serving their customers.” YourBlinds.com has taken a stand with their 100% Satisfaction Guarantee. With this statement, their customers now know what they can expect.
They chose to launch this statement to bring forth for potential customers the quality of service they have been delivering for years. People buy window coverings once every 3-5 years, on average. When they do, they have only so many windows to cover in their home, which means there are not a significant number of immediate repeat customers – window coverings are like appliances, you only buy them when something goes wrong, and that is infrequently. The fact that 1 in every 4 customers of YourBlinds.com in any given month is a repeat from prior years is significant. It means that the level of service delivered in a first purchase from them was memorable over many years since people only remember what is significant.
Linda Lee began her campaign to actively help consumers know how to assess online window covering companies back in 2005 when she published “Smart Buyer’s Guide: Seven Criteria to Help You Assess Who to Buy From When Purchasing Window Coverings Online”. “We got many calls from consumers bewildered by the number of online merchants in the custom window coverings space”, she said. “Their questions revealed their quest to know what was important in selecting a retailer to buy from online.”YourBlinds.com’s 100% Satisfaction Guarantee is their continuing statement of what good old-fashioned, quality service means, in the modern day, online world.
Their Smart Buyer’s Guide is accessible by clicking here.
YourBlinds Inc strives to provide beneficial information to all web-users whether they are a customer or not. YourBlinds has been rated “Best of the Web” by About.com as a resource for shades, custom blinds, custom window blinds, custom window treatments and custom window shades. For more information visit the YourBlinds website at www.YourBlinds.com.