100% Satisfaction Guarantee     

Virtually unheard of amongst custom window covering retailers, YourBlinds.com offers you a 100% Satisfaction Guarantee. If you are not completely satisfied with your window covering purchase, just contact our experienced Customer Care Associates immediately and we will launch into action to make every effort to correct the problem.

Because custom window coverings are made to exacting specifications so they perfectly fit the size window you specify, please be sure to carefully follow our measuring instructions. We recommend that you use our handy Measuring Worksheet to document all of your measurements so ordering is a snap.  We also have available for you installation instructions should you need an extra copy to assist you in getting the best possible fit. Please understand that we can honor our guarantee only if you have measured and placed your order correctly.

To ensure you have the best possible experience:
We offer free color swatches. Please read our color policy so you know what to anticipate. Please order swatches to make sure the color you select will work in your room under varying light conditions before you buy. What’s the old adage, measure twice, cut once? This applies to color as well. We recommend you order sample swatches even if you are fairly sure of the color. Custom window coverings can’t be returned if you are not satisfied with the color, texture, or quality of the material unless you first ordered swatches and the product you receive is significantly different from the swatch you received.

If your custom window covering is not the size you ordered as shown on your order confirmation (taking fabricator deductions into account), you may return it. In some cases we may ask to take it back and resize it if we can. No point in wasting a perfectly good shade. We will pay for all shipping costs if we do this. If you find you made a mistake and ordered the wrong size, we are happy to assist you in either having the blinds remade (this will be with you paying the cost of the new blinds although some of our fabricators do allow an Oops discount so you don't have to pay the full cost of another blind) or cut down to the proper size (in this case, as is only fair, you would need to pay for the shipping, since it is your mistake).

In cases where you receive your blinds and they are damaged during shipping, we will be happy to get them remade. We usually ask to pick up the damaged shade, or sometimes just ask you to hold on to the blind with all of your packaging so the shipping company can inspect if they feel the need. We’ll let you know what you need to do, for your specific situation, when you call us.
Because we have many orders going through our facility, we ask that you send us the blinds you are not satisfied with only after getting a return authorization from us. The chances are very high that your blinds will come up missing if you send them back without our knowing.

At YourBlinds.com we stand behind what we sell. Our commitment is to do everything we can to satisfy you. Please understand there will be times when 100% Satisfaction is not possible due to constraints with our fabricators which are outside our power to change. When this is the case, our 100% Satisfaction Guarantee is void. We will still do what we can to assist you but we cannot guarantee your 100% satisfaction.