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What does
Full Service include and why is it a better option for me?
. Our Design Professionals listen to what you care about
. From that understanding, we will either:
. Ensure that the window
covering you are interested in
purchasing
will address what you care about or propose an
alternative
solution
. If you are unsure where
to begin, they will propose a solution
for you that will
address your needs
. We take care of the measuring and installation for you,
nationwide,
so you know it's right.
. We take responsibility for the measurements
. We take responsibility for the ordering
. We rigorously qualify our installers so you know you will
receive a
professional installation that keeps your product
warranty in effect
. If something goes wrong with one of your blinds, the
YourBlinds.com installer can, most times, correct the problem
while at your location
. We complete only when your window coverings are
installed and
properly functioning.
. Should one of your window coverings stop working after
the
installation, our installers are available to enact repairs
under
warranty for you.
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Do I HAVE
to get full service to order a product from your website?
The answer to this question is...It Depends upon which product
you plan to purchase.
A select few Hunter Douglas products require Full Service:
Silhouette
Luminette
Vignette
Alouette
Trio
Cadence
Country Woods Expose
All other Hunter Douglas products as well as all other products that
we offer are
available with optional full service.
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What if I
have already measured my windows and just need product and
installation service?
We understand your thinking. From experience, however, we
have found that enough people, have measured for themselves and had
an installer attempt to install their blinds just to find that
the measurements were not correct and significant changes need
to be enacted before the window coverings could be properly
installed. The experience for the customer became a
disaster.
Most times, you are investing significant money in changing your
window coverings. When our installer measures,
YourBlinds.com takes responsibility for the measurements.
We make
sure the product you want is a perfect fit for your window.
We ensure that
your window coverings experience is positive.
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Do the
installers work for YourBlinds.com?
The installers work for YourBlinds.com in a contractual
relationship. YourBlinds.com has instructed each installer
concerning how your project will go and what is important to
you.
We carefully screen all of the installers we use to ensure they
are competent and will serve you well.
YourBlinds.com assumes full responsibility for the work of our
installers.
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I am ready
to order Full Service. What do I do,
where do I go online to order?
Full Service
When you sign up for
Full Service you do not need to worry about placing your order.
YourBlinds will do all of the work for you. After our
Installer measures, YourBlinds will place your order for you.
It's that simple.
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How long
does the whole process take with measuring, ordering,
shipping, and installation?
From the initial conversation with you to the completion of your
project takes 3 to 4 weeks on average, barring any complications
like a backorder at the fabricator, or the like, that is beyond
the control of YourBlinds.
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Can I
email a list of questions to you to help make my decision,
or do I HAVE to fill out the form and set an
appointment to talk on the phone?
We request that you set an appointment with us. When our
Professional Consultants begin asking you questions, we have
found that most customers have not considered everything that
will be important to the successful completion of their project.
Our Professionals work with window coverings all day, every day.
As a result, they KNOW what is important to your project.
Most times they discover something that could have caused a
problem with the quick completion of the project. Leverage
their expertise. We are all committed to seeing your
project to a successful completion!
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How does
your Full Service pricing compare to other companies
pricing?
YourBlinds is the ONLY company on the Internet providing you
with Professional consultation via phone with measuring,
ordering and
installation.
We are the ONLY company on the Internet who has the endorsement
and full support of Hunter Douglas to sell their proprietary
products through our Full Service offer.
That said, we are priced competitively with your local
decorator, many times less, due to our volume pricing with our
suppliers. We offer great pricing with great service to
make your project a success.
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Will you match
pricing for other companies who offer product + measuring &
installation?
Our general policy is "no". We will, however, consider
each opportunity on a case by case basis.
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What will Full Service cost?
$100 initially
for measuring and/or consultation . This fee is applied against
the price of your order.
Plus: The Full Service price of your window coverings
Equals: Your Full Service Cost
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How do I get pricing for Full
Service?
Initially, you can get an estimate of what your project will
cost by getting a Full Service Quote.
To do this:
1) Go to the particular product you are interested in.
2) Click on "Price it" or "Quote", as applicable.
3) Enter the rough dimensions of your windows.
4) Click the "Full Service Quote" button below your
measurements.
5) Enter your zip code so we can determine the cost of measuring
and installation for your area.
NOTE: Be as precise with the number of windows and the types of
window coverings you plan to put on each.
Because measuring and installing one window
incurs certain minimum fees, the more exact you can be with the
number of windows and other requirements, the more precise will
be your quote. If you have 7 windows, do not indicate just 1
window, as the quote will factor in the minimum fees which will
make your total for one window appear inflated.
Once our Installer
measures your windows, YourBlinds will calculate the exact cost
of your project and communicate this to you before placing your
order.
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