If you do not find an answer here, please contact us
We understand that you may be concerned about ordering window coverings over the Internet. After all you are making a significant investment. We take your concern very seriously. We want you to be satisfied.
As you begin investigating the various window coverings available today, you may need advice concerning what product will help you best take care of your specific situation or you may have specific product questions. Please contact us.
A knowledgeable representative is here to assist you to make sure you order the product that is right for you. For, unlike most Internet window covering websites, our customer care representatives have helped many customers in their homes before joining YourBlinds.com. With their real-world experience, they can help you avoid pitfalls to the successful completion of your project.
Questions During Ordering:
While you are in the process of placing your order, you may have questions. Please contact us.
We want to give you the peace of mind that you ARE ordering what you think you are ordering.
If you prefer, you may request one of our customer care representatives to call you and take your order over the phone. Please contact us and be sure to include a phone # and best time to reach you.
After you Submit Your Order:
As soon as you submit your order, you will receive an order confirmation. It will come to the email address you specify when you order. If you do not receive a confirmation, your order did not go through.
Refer to Shipping Times for estimated time to receive your order.
As soon as we are notified by the fabricator(s) that your order has been shipped we will send you the tracking number(s) so you can follow its progress. Please note, we update tracking numbers as soon as we receive them so if you have not received a shipping notification, your order has not shipped. Your order tracking is also available online under Your Account.
After You Receive Your Order:
Please thoroughly inspect the packaging and window coverings for damage as soon as you receive them. If damage has occurred in shipment, notify us immediately. Please go to Returning Damaged Products for specific instructions concerning what to do in this event.
If you find that while you are installing your window covering it does not operate properly, please notify YourBlinds.com. Go to Warranty Repair for specific instructions concerning what to do in this event.
If you receive your window coverings and find that what you received is not what you specified in your order, please notify us immediately. We will arrange to have the incorrect window covering picked up and the proper one shipped to you at our expense. You must contact our Customer Care department for an RMA number before returning your blinds so the window coverings can be tracked and you can receive new blinds.
Please be aware we cannot be responsible if you order an incorrect size or specify options that you later decide you do not want, or like. Also, if you do not contact our Customer Care department before sending your blinds back, we will not be responsible for replacing them.[Return to top of page]
If you want to see a product sample in person, it's easy to order. Swatches are FREE up to 10. Most swatches are sent out within 1 business day. If the swatch you are requesting is not available or will be delayed we will notify you via email.
Because we are committed to low prices, we do not offer a print catalog. Our customer care representatives gladly offer product information and swatches.[Return to top of page]
We offer our own line of blinds and shades, the YourBlinds.com brand, exclusively through our website. We used all of our expertise to develop this exclusive line, which is made to our exact specifications by leading manufacturers. YourBlinds.com brand window coverings bring you style and great quality at a reasonable price.
Here at YourBlinds.com, we stand behind our own product. Our blinds are made by top manufacturers, and backed by the factory's warranty as well as our own.
Most people buy a "store brand" because it offers comparable quality at a lower price. When you buy a YourBlinds.com product, we want you to be delighted with the quality, as well as with the price.[Return to top of page]
Due to many factors, we cannot guarantee that the colors displayed on the website will exactly match the color of the blind. There are many variables which can change the color you see as you view our site. Computer monitors display up to millions of colors and the human eye can only decipher a very small fraction of those colors. And within that small fraction, we all see them differently. In addition, people's monitor settings may influence how colors are displayed.
Computer monitors have inherent limitations, and electronically reproducing color on the Internet is imprecise. Therefore, we cannot assure you that what you see accurately portrays the color. We have gone to great lengths to portray colors as accurately as possible. If you would like to see actual colors, please request sample swatches. Refer to the Samples section above for how to request sample swatches.[Return to top of page]
All of the window treatments that we sell are covered by manufacturers' warranties. Hunter Douglas, Graber, Bali, Comfortex, Levolor, and YourBlinds.com offer a Limited Lifetime Warranty on most of their products. All claims (including but not limited to) shortages or concealed damages, must be made within 30 days of receipt of goods. Please email us if you want specific warranty information on a product. These warranties cover any defects in materials or workmanship as long as the product is measured and installed according to the product instructions. In the the event that warranty care is ever needed, simply email and we'll arrange for a repair or replacement as soon as possible.[Return to top of page]
The materials and components are manufactured by the vendors as represented on our site. YourBlinds.com is authorized by these vendors to sell these products. These products are only first quality merchandise covered by the manufacturers' warranties in the United States.[Return to top of page]
Most products are manufactured in 7 to 10 working days. Once production is complete, your order will be shipped by ground service which takes 5 to 7 business days; however, there is no way to predict the exact duration or whether your merchandise will even arrive within that time frame. Your distance from the manufacturing facility is the biggest factor. Also, there may be a back order on one of your selections, and different products may be completed at different times - they will each be shipped separately. When your products are large, they may need to be shipped by common carrier (trucking lines), and this type of carrier takes longer, and extends the time frame several days.
Approximately 2 - 3 working days after you place your order, YourBlinds.com will email you the date the fabricator expects to ship your order.
YourBlinds.com will notify you via email when your order(s) ships. We will send you the tracking number(s) so you can monitor the progress of your order. If you have not received notification of your tracking number, your window coverings have not yet shipped.[Return to top of page]
If you purchased your window covering from YourBlinds.com, please contact us.
For replacement parts on orders not placed through YourBlinds.com, we recommend that you go to www.blindsparts.com where you should be able to find the parts that you need. You may also contact the manufacturer directly.
If you did not purchase your blind from us, please contact the manufacturer directly at the number below.
|Bali||www.baliblinds.com||877-792-0002||M-F 8am-6pm ET|
|Graber||www.graberblinds.com||877-792-0002||M-F 8am-6pm ET|
|Hunter Douglas||www.hunterdouglas.com||800-789-0331||M-F 9am-8pm ET|
|Levolor||www.levolor.com||800-538-6567||M-F 8am-7pm ET, Sat 9am - 5:30pm|
|Comfortex||www.comfortex.com||800-843-4151||M-F 9am-7pm ET|