Everything we offer on YourBlinds.com is custom made to your specifications, therefore we do not offer returns for refunds or exchanges. All products are returnable for manufacturer's defects and/or warranty repair only. However rest assured that if you are unhappy with your purchase we will do everything we possibly can to achieve your satisfaction.
Please be sure to follow our measuring instructions. We guarantee a perfect fit when our instructions are followed. If we make an error in sizing your blinds we will remake them at no charge.
We also offer free color swatches for every product we sell. Our custom window coverings cannot be returned for color, texture, or material issues, so receiving a free swatch prior to ordering is HIGHLY recommended.
As part of our customer satisfaction promise, if you make a mistake in measuring or ordering, or you're simply unhappy with the product you ordered, in most cases we can offer to remake your blinds at a discount. Please contact us for details.
When you receive your blinds and they are not right, we will be glad to assist you. Please follow the instructions in the area that applies below so that we may address your situation quickly. All problems with your order MUST be reported within 30 days or we will not be able to assist you in corrceting the problem.
Please review our Troubleshooting tips before contacting us. These tips could save you time and trouble returning your blind for repair.
When your order arrives, please open up the boxes and inspect the contents for damage. Do not assume if the box is not damaged that the contents are fine. It is not uncommon for a box to look undamaged but the contents to be damaged (this is referred to as concealed damage). If you see any, please contact us immediately so we may file a freight claim. Freight claims must be filed within 10 days of when you receive your order. If you notify us after this time, you will be responsible for the cost of fixing the contents, so please help us, help you. Inspect the contents of all your boxes thoroughly as soon as you receive your blinds. If there is damage, do not throw your boxes, the packaging or any contents away. CALL YourBlinds IMMEDIATELY.
Keep all of the original packaging for 60 days. The shipping company has a right to inspect the condition of the boxes before paying damages. If you do not keep the original packaging, you may be responsible for the cost of replacing your blind.